HowDidWeDo? allows your customers to provide feedback about your business and the service they have received. Whether you are a service provider, tradesperson, leisure establishment, or any type of business, we can help you improve your customer service.
Customer feedback is sent directly and immediately to you as soon as it is submitted. So you can respond immediately and ensure your business is performing optimally.
Wren Retirement Living provide care around England within five distinctive care homes.
Established in 2006, West Norfolk Health is a network of 21 local GP practices in West Norfolk, committed to maintaining a high quality primary care service.
Opal Care Homes operate Aspen Grange Care Home in Braintree, Essex.
Privately owned, the Westmead Hotel provides a bespoke service that exceeds expectations.
Canterbury Care has registered care homes in England and Scotland, they specialise in providing high quality care for people on a residential, respite and day care basis.
Wallside Grange Care Centre is located in a leafy suburb of Falkirk, where the historic Roman Antonine Wall and an abundance of wildlife make the grounds an enjoyable place to walk or sit and relax.
“I think HowDidWeDo? is a great tool. It doesn't take away the communication or need to talk to the manager and staff, but gives an added dimension to enable you to give some feedback. This can be positive or negative, it’s good to know that it’s going to the right person in management. That’s exactly what happens when you use the app.
I’d highly recommend it and say to anyone, be constructive, give the feedback and be confident it will be taken seriously and action taken if necessary.”
Alison, Daughter of Resident
"HowDidWeDo? has given the Senior Management Team sight of constructive feedback left from the people that matter to us the most, which has allowed us to make enhancements to different areas in each home, and thus ensuring we are making continual improvements that advance service delivery."
Laura, Project Manager
“The ‘HowDidWeDo?’ team were responsive and quick to react to our initial enquiry, they tailored the system to ensure that feedback could be provided separately for all the services we offer to help organisations to communicate with deaf customers, patients and employees.
“The dashboard is very well laid out and enables us to see at a distance all the feedback responses we have had. We look forward to using this app to continually improve and develop our services in line with our ISO9001 accreditation, so customer satisfaction continues to increase.”
Clare Vale, Managing Director
"HowDidWeDo? gives us instant, up-to-date information on feedback provided by our clients, guests and staff. The data and detailed comments are displayed on a well-presented, clutter-free management dashboard. It allows us to quickly gather feedback and reflect on it immediately, making responsive management decisions. The system was straightforward to implement and we have been well supported by the HowDidWeDo? team throughout the process."
Aaron White, Business Services Manager
“HowDidWeDo? has allowed us to setup monthly reports across departments, tying in with our continuous improvement ethos. The feedback we have received via HowDidWeDo? has already provided us with insight into potential improvements with communication."
Genevieve Armstrong, Marketing Co-Ordinator
HowDidWeDo? is an inexpensive, fast and effective way for business owners to get feedback on how their business is performing.
Get in touch using this contact form or give us a call on +44 121 2855590 to find out how HowDidWeDo? can help your business.
Drakes Court
302 Alcester Road
Wythall
Birmingham
B47 6JR
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